In the opinion of Kelsey Amos, principal of management consulting firm Knowledge-Advantage in Portland, Oregon, patient engagement implies a two-way conversation to help change a behavior. “Getting someone to change their mind about something is not a particularly easy thing,” Amos said during a panel discussion I moderated a week ago at the first meeting of the new Chicago chapter of Health Technology Forum.
“These are deep-seated beliefs, and you’ve got to know who you’re talking to and you’ve got to know how they see things,” said Amos, a veteran of several electronic health records vendors.
“For me, it’s really about empowering that person, giving them a voice … for them to be an active participant in their care,” offered Dietrich Graham of the Centers for Medicare and Medicaid Services’ Consortium for Medicaid and Children’s Health Operations.
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“It’s also about choice” in how to be engaged, Graham said in response to a comment from an attendee.
To hear the comment and find out what Amos sees as the three elements of patient engagement, watch this video clip.
