Hospitals

Watch four patient advocates try to resolve gaps in patient engagement

Some people bristle at descriptions of patients as “consumers,” as if patients want to be in a hospital. Physicians need to be trained to be more empathetic and do a better job of reading and responding to their patients’ emotional cues. These were just a couple of the insights exchanged among a panel of patient […]

Some people bristle at descriptions of patients as “consumers,” as if patients want to be in a hospital. Physicians need to be trained to be more empathetic and do a better job of reading and responding to their patients’ emotional cues. These were just a couple of the insights exchanged among a panel of patient advocates and audience members talking about the quality of interactions between providers and patients and how to improve them at the ENGAGE conference in Washington, D.C. this week.

Among the panelists are Suzanne Mintz, co-founder and CEO Emeritus, Caregiver Action Network in Washington DC; Dr. Adrienne Boissy, Medical Director, Cleveland Clinic Center for Excellence in Healthcare Communication and a neurologist; Sarah E. Kucharski, CEO, Chairman & Founder, FMD CHAT for people affected by fibromuscular dysplasia who also goes by the Twitter handle, Afternoon Napper (@afternoonnapper); and Roys Laux, General Manager, Health and Wellness Vertical Angie’s List. Veronica Combs, Editor in Chief, MedCity Media was the moderator.

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