HealthCare.Gov has been an exercise in what happens when there isn’t a single point person to direct one of the most complex platforms assembled. The portal for the federal health insurance exchange which is supposed to be the cornerstone of Obamacare came out of the Centers for Medicare and Medicaid. The morass of problems has led to a lot of finger pointing between CMS administrators and the contractors they appointed.
Although several people have taken some amount of responsibility, no single leader of the project emerged.That is, until troubleshooter-in-chief Jeffrey Zients was appointed to get the problems fixed by November 30.
A group of Senate Democrats is calling on President Barack Obama to appoint a CEO to take the lead on HealthCare.Gov once Zients moves on to another post in January.
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A Roll Call article notes that seven Democratic senators led by Jeanne Shaheen of New Hampshire are calling on President Obama to add a CEO for HealthCare.Gov, once the troubleshooter-in-chief appointed to oversee the website’s repairs, departs.
The other senators are: Richard Blumenthal of Connecticut, Mark Warner of Virginia, Chris Coons of Delaware, Mary Landrieu of Louisiana, Mark Udall of Colorado and Tim Kaine of Virginia.
In a letter to the president, they called for the new position to report directly to the president and noted that “a steady management focus” would go a long way to earning back the trust undermined by the flawed rollout.
“…with Mr. Zients departing to become director of the National Economic Council on January 2nd, we urge you to quickly appoint a replacement and extend the duration of the position until after the 2015 open-enrollment period concludes.
A project of this size and scope demands the sustained leadership and day-to-day management of a chief executive officer – someone whose sole responsibility would be an unrelenting focus on healthcare.gov and who has experience overseeing large and complex consumer-facing technology projects.”
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