To captivate patients’ attention long enough to fill out the typically boring medical interface design for questionnaires in the doctor’s office, digital heath company Tonic Health added animated graphics and a tablet to make these forms more interesting for patients and to capture better quality data. Wake Forest Baptist Medical Center officially expanded the platform’s use beyond the typical medical questionnaire to its electronic health record system this week, according t a company statement.
“We are finding endless opportunities to integrate this tool to improve the patient experience,” said Chad Eckes who is the CIO for the medical center. He said the friendly platform helped the hospital interact with patients in “new and powerful ways.”
The medical center’s Wake One platform will utilize the technology to do quality-of-life assessments for cancer patients as well as functional assessments at the Sticht Center on Aging, completion of Medicare forms in Family Medicine, and research assessments in orthopedics. The medical center’s EHR platform has received some attention for its costly implementation process.
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Tonic Health’ s platform has succeeded in winning over providers because of the balance it strikes between getting all the information necessary from patients and doing that in a relatively painless format. For example, rather than asking someone how many drinks they have in a week, it displays a giant mug of beer and lets users slide their finger across the bottom of the graphic to adjust the amount that also shows the level of beer falling or rising.
It seems silly at first glance — why would adults get any satisfaction out of a simple animation, and be any more inclined go on to the next questions? The answer, as Tonic Health founder Sterling Lanier told me at HIMSS earlier this year, is they want to see what happens next. Among its other customers are Partners HealthCare, Kaiser Permanente, New York Presbyterian, Medstar Health, and the Veterans Health Administration.
