CLEVELAND, Ohio — The Cleveland Clinic has made the first changes in its executive staff since the sudden departure two weeks ago of its chief operating officer and chief experience officer. The changes address oversight of the medical operations and facilities management at the hospital.
The Clinic still needs to assign responsibilities for its emerging business division, and for improving patient satisfaction and experience. Spouses David Strand, the Clinic’s chief operating officer, and Dr. Bridget Duffy, its chief experience officer, who had been doing the emerging business and patient satisfaction work left in June for San Francisco to “pursue other opportunities,” according to a memo distributed to Clinic staff.
Dr. A. Marc Harrison, formerly titled the director of medical operations, is now the chief medical operations officer. Harrison is a pediatrician, an authority on the design of intensive care units and is credited with developing the hospital’s critical-care transport program, which has increased out-of-state visits to the Clinic.
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William Peacock III is the hospital’s new chief of operations and will oversee the health system’s facilities and services. Peacock previously managed the health system’s construction projects, including the main campus’ signature Miller Family Pavilion and Glickman Tower projects.
The two will work closely together to integrate the clinical and operational sides of the Cleveland Clinic, said Eileen Sheil, executive director for media and public relations.
Additional changes will be announced later, Sheil said.