Westlake, Ohio, enterprise content management company Hyland Software Inc. is continuing its years-long partnership with PFU Ltd. of Japan, a subsidiary of Fujitsu Ltd., by marrying the companies’ technologies.
Hyland Software’s enterprise content management (ECN) software, called OnBase, will be united with PFU’s computer kiosks for uses that include medical.
Hyland’s software has helped many service organizations “significantly improve the service their employees deliver,” said A.J. Hyland, president and CEO of Hyland Software, in a release. “Now, by pairing PFU’s kiosks with OnBase, organizations can take it up another notch–to customer self service. In many situations, it’s ideal for increasing both staff productivity and improving customer satisfaction.”
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For hospitals, that means kiosks that register, get insurance information from and submit necessary consent forms for patients before they receive care. The kiosks–and software–also could handle routine tasks when patients depart: co-payments, receipts, follow-up appointments and surveys.
Kiosks empower patients to handle these tasks on their own, leaving staff to focus less on paperwork and more on high-value tasks that patients value most, Hyland said in its release.
Hyland and PFU also will develop kiosks to help government and higher education.
“After working with Hyland for several years on other projects, linking its ECM software with our kiosks was a natural extension,” said Kiyoshi Hasegawa, president and CEO of PFU Systems, in the release.
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“Both of our products are proven, with long and successful track records, Hasegawa said. “Offering them together allows us to meet the demand for technology that makes employees more productive and customers more self-reliant and satisfied.”
