EHR stands for Electronic Health Record. Any vendor dealing with electronic data has responsibilities that are not necessarily different from a company that deals with physical medical records material. But there are certain points the best EHR must follow in order to be different to grow and produce results.
The word ‘best’ has lost its value in this modern age. So, we will be looking at those responsibilities that showcase the company as a unique entity trying its best to make a name in the industry.
Customer satisfaction: By focusing on the end-user, customer, the rest of problems will be solved automatically. As an EHR company whose main responsibility is to aggregate data and make it useful for clinical decision making support to its providers, it is essential that the EHR vendor is able to do so in an efficient manner..
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EHR customization: EHR company that provides the option of customizability whenever required has advantages over others who don’t. At times, providers need customizable templates in their EHR within a very tight schedule. To meet the demands of their customers, an EHR vendor that delivers timely customization without causing undue agitation to the user is valuable.
Protection of data: An EHR vendor that is up-to-date with the HITECH and HIPAA laws and regulations helps a vendor become one of the top players. It shows their commitment towards ensuring foolproof security of patient data. The other important aspect in terms of protection is the ability of the company to provide data security when the provider/customer would like to leave the company or shift to a vendor they consider best.
On a final note, the responsibilities of a top EHR company are: providing its service honestly, efficiently and above all by giving a sense of comfort to its customers while doing it.
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The writer is a leading Health IT analyst contributing regularly on some of the most pressing topics like Electronic Health Records, Practice Management, eRx, Patient Portal, Billing Services, Compliance and Privacy and Security.
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