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Doctor-patient relationship status: “It’s complicated”

Granted, Valentine’s Day isn’t usually about celebrating patient-doctor relationships, it is interesting to look at what qualities and factors leave a patient more or less satisfied with the connection. Turns out, it’s mostly less. According to a recent Vitals Index, cost is the biggest factor when it comes to choosing a doctor. Whether or not […]

Granted, Valentine’s Day isn’t usually about celebrating patient-doctor relationships, it is interesting to look at what qualities and factors leave a patient more or less satisfied with the connection. Turns out, it’s mostly less.

According to a recent Vitals Index, cost is the biggest factor when it comes to choosing a doctor. Whether or not a physician is in-network is the most important thing for Americans, even more than education and credentials.

The survey polled 850 American adults online, ages 18 and older in January.

They found that many people felt like finding out more information about their doctor online was challenging. Nearly half of the people surveyed end up going for options like urgent care as opposed to a primary care physician. And overall, 70 percent of people are reportedly not fully satisfied with their relationship with their doctor.

“The good news is that consumers have more places to turn when it comes to receiving care,” said Mitch Rothschild, CEO of Vitals. “But just like you wouldn’t give a new driver a car without learning how to operate it, consumers also need more help figuring out how to get value – and ultimately satisfaction – from their health care.”

As Valentine’s Day demonstrates, candy can make a big difference in relationships, so maybe those old school colorful suckers with the little rope loop handles shouldn’t be designated just for pediatricians.