Watch: Patient engagement means empowerment, conversation

Check out this video from a panel moderated by MedCity News reporter Neil Versel.

In the opinion of Kelsey Amos, principal of management consulting firm Knowledge-Advantage in Portland, Oregon, patient engagement implies a two-way conversation to help change a behavior. “Getting someone to change their mind about something is not a particularly easy thing,” Amos said during a panel discussion I moderated a week ago at the first meeting of the new Chicago chapter of Health Technology Forum.

“These are deep-seated beliefs, and you’ve got to know who you’re talking to and you’ve got to know how they see things,” said Amos, a veteran of several electronic health records vendors.

“For me, it’s really about empowering that person, giving them a voice … for them to be an active participant in their care,” offered Dietrich Graham of the Centers for Medicare and Medicaid Services’ Consortium for Medicaid and Children’s Health Operations.

“It’s also about choice” in how to be engaged, Graham said in response to a comment from an attendee.

To hear the comment and find out what Amos sees as the three elements of patient engagement, watch this video clip.