The push for healthcare initiatives including value-based care and AI requires robust data sharing and timely access to healthcare data. This is an area in which Redox is well-versed. Since its founding in 2014, Redox has been at the forefront of facilitating seamless data exchange. Through its highly secure interoperability platform, Redox supports over 250 healthcare clients by connecting, translating, normalizing, and enriching data, through read and write capabilities in real time.
In an interview, Redox CEO Trip Hofer shared why the company is well-positioned to facilitate the push for the nationwide exchange of electronic health information facilitated by the TEFCA framework as it prepares to join its first, potentially multiple qualified health information network (QHIN) in the coming weeks.
Hofer’s background is steeped in health tech, from his start as a vice president of population health business Health Dialog to a CEO role at behavioral health company AbleTo. Following Optum’s acquisition of the business, Hofer became CEO of Optum Behavioral Solutions, the largest provider of mental health services in the U.S.
Hofer believes Redox is well-positioned to help modernize a healthcare industry that continues to rely heavily on faxes to transmit patient information. Given the 8,200+ connections Redox has established across the U.S. with healthcare organizations, its platform effectively serves as an on-ramp for QHINs on behalf of the clients they support. However TEFCA evolves, Redox is geared up to support, including joining its first QHIN, which is a natural next step to providing customers more options for network access, said Hofer. He noted that Redox processed more than 15 billion healthcare data transactions in 2024, connecting thousands of healthcare entities across more than 90 EHRs.
“Healthcare organizations in the provider and payer space rely on workflows that are very complicated,” Hofer said. “We think of QHINs as another way to connect. When we are a player in that ecosystem, we want to ensure that the data that goes through us is as secure as possible.”
The best way to think about QHINs is as another connector to move data. While each QHIN provides the same baseline functionality, as required under TEFCA, individual QHINs may add “different flavors,” according to Hofer. Although all QHINs will allow for the data to be transferred across the TEFCA network, some QHINs may offer enhanced data processing for their participants and sub-participants.
Sending and receiving data is a vexing challenge for the healthcare industry for several reasons. The data isn’t in a format that can be easily shared. Healthcare organizations may lack the data and integration expertise required to work with a myriad of systems and standards. Integrated data solutions can be a time-consuming, labor-intensive process, which means procurement and health tech vendor integrations take time. It’s critical for enterprise tech companies to choose the best technologies to achieve their goals, but the process may inadvertently create problems that can hobble growth.
Redox has crafted its brand on an interoperability platform that connects, translates and normalizes healthcare data, enabling the exchange of large volumes of information. Its customers are also able to exchange real-time data, delivered into almost any workflow or location they want. Hofer refers to Redox as the ultimate solution to accelerating business outcomes by empowering organizations to get the right data at the right time.
Another advantage Redox offers is the ability to understand and implement turnkey integration solutions in as little as four weeks. Redox can either manage their customers’ interoperability needs or their customers can manage and leverage data internally through its self-service capabilities. Redox also streamlines vendor management for its customers by offering huge time savings and operational lift.
As for Redox’s plans for 2025, in addition to joining a QHIN, Hofer expects to sign a steady stream of payers, providers, and large enterprise clients via its cloud partnerships. Redox currently holds preferred marketplace relationships with Google, Microsoft Azure, Amazon Web Services (AWS) and more.
“The founders of Redox realized that the future of interoperability was not only connecting health tech companies to healthcare organizations through EMRs, but also through the cloud.”