Why 100+ Providers Are Using Artera’s AI Agents for Patient Communication

Healthcare staff members are finding Artera’s AI copilots helpful and easy to use after six months of real-world deployment.

Artera, a digital health software company based in Santa Barbara, launched two AI agents in October. One of these copilots helps healthcare employees manage patient communications faster and more accurately.

“Staffing and budget constraints continue to put pressure on healthcare organizations. I talk with providers every day who are working hard to deliver a great experience to their patients and drive organizational growth. But sometimes, it feels like a zero-sum game,” said Artera CEO Guillaume de Zwirek.

Artera’s AI agent for healthcare staff helps them “do more with less,” he stated. 

De Zwirek also pointed out that the tool’s language translation capability eliminates language as a barrier to care. The copilot instantly makes a provider’s entire patient access team fluent in more than 100 languages, he declared.

“One of the stickiest features of the Staff Co-Pilot is the language translation. We’re seeing thousands of real-time language translations into Spanish, Chinese (Cantonese & Mandarin), Vietnamese, Arabic, Russian, Portuguese, Haitian Creole, and Pashtun, and many more,” de Zwirek remarked.

This AI agent has been deployed by more than 85 healthcare providers. 

Artera surveyed staff users about the tool and found they consistently rate it as making it easier to communicate with patients, de Zwirek said. 

“The Staff Co-Pilot has been an invaluable tool in strengthening our connection with our patients,” Micheal Young, vice president of operations at Yakima Valley Farm Workers Clinic, said in a statement. “It allows our staff to seamlessly translate inbound and outbound messages, freeing up more time to focus on meaningful, high-value patient interactions.”

Artera’s other copilot — which gives providers access to data to better tailor their patient outreach efforts — has been deployed by nearly 30 providers. 

Healthcare providers are incredibly data-driven, with data usually being the driving vehicle behind financial, clinical and administrative decision-making, de Zwirek noted. He thinks the same should be true for patient engagement. 

“When a patient communications platform like Artera Harmony is in place as a horizontal infrastructure layer orchestrating patient comms across the organization, the patient engagement data is all there. It’s incredibly powerful. I’ve seen it firsthand — it’s clear which timing, content and frequency drive the highest conversion rates for a breast cancer screening campaign or the best language to drive effective colonoscopy prep to maximize throughput,” he explained.

This co-pilot has received positive feedback from users as well. They find the tool to be “effective at meeting their needs” and “valuable for simplifying workload with actionable insights,” de Zwirek stated.

He also pointed out that providers are becoming increasingly interested in agentic AI — noting that he has “at least one customer conversation a day” about this technology.

In his view, this growing interest seems to be driven by two factors: financial stress from persistently high interest rates and worsening reimbursement pressure, as well as the fear of being left behind, which is exacerbated by the intensifying media interest in AI. 

“Once you’ve peeled back this veil, one of my biggest takeaways is that every provider is at a different stage in their AI journey. Some are window shopping and fighting to stay relevant with their boards and teams, while others are enthusiasts who see the inevitability of an agentic workforce. There is no question that agentic AI will play a significant role in the patient experience of the future, and our AI Agent solutions are designed to meet health organizations where they are in their AI journey,” de Zwirek declared.

Photo: filo, Getty Images