The release of CMS’s new Innovation Center Strategy isn’t just a change in policy; it’s a realignment of the patient journey. As value-based care gains new momentum, we are being asked to look at care not as a series of appointments or isolated interventions, but as coordinated, data-informed pathways that deliver better results at lower costs.
For rehab professionals, this is both a challenge and a massive opportunity.
Care pathways are, in essence, the maps we follow to get patients from where they are to where they want to be. However, many rehab care plans are still too fragmented, too reactive, and too disconnected from the broader ecosystem of care. This won’t cut it in this next phase of transformation.
The new mandate: Evidence-based, patient-centered, and efficient
In its updated strategy, CMS emphasizes “evidence-based prevention” and “empowering people to achieve their health goals.” That only happens when care pathways are aligned to what the data tells us works, and to what patients actually need and want.
Here is what that means for rehab:
- Standardization where it matters. We need shared protocols for common conditions (e.g., total joint replacement, stroke recovery, fall risk) that are built on outcomes data, not just anecdotal experience.
- Customization where it counts. Protocols must still allow for flexibility based on patient profiles, goals, and comorbidities. That is where rehab shines: in personalizing care within structured frameworks.
- Sequencing that reflects whole-person care. Therapy shouldn’t be an afterthought. We need to proactively define where we fit in the full care journey – upstream in prevention, downstream in recovery, and in every meaningful transition in between.
Let the data lead, but don’t lose the human
The CMS Innovation Strategy is an open call to optimize how care is delivered. That optimization has to include both clinical effectiveness and operational efficiency. It’s not just: “Are we helping patients improve?” It is: “Are we doing so in the right timeframe, with the right resources, at the right cost?”
Outcomes data, Patient Reported Outcome Measures (PROMs), patient feedback, and utilization trends should all be shaping our care pathways. But we can’t lose the relational aspect that defines our field. A great care pathway is one that works and feels like care.
Questions to ask today to optimize tomorrow:
1. Are your care protocols informed by real-world outcomes from your own practice?
2. Do your therapists understand the goals and checkpoints within each episode of care?
3. Are patients educated about what their care journey will look like and why?
4. Is your documentation strategy built to reflect not only what was done, but why it was the best next step?
This is where operational maturity meets clinical excellence. We cannot wait for CMS to hand us blueprints. We need to define what optimized care looks like in rehab, and then show that it works.
Photo: z_wei, Getty Images
Susan Lofton is a physical therapist with 25 years of experience in clinical care, operations, and senior-level management. Susan has worked in multiple healthcare settings including acute, IRF, skilled nursing, home health and outpatient, giving her exceptional insight into the transitional needs of patients and the inner workings of the healthcare ecosystem. Susan is passionate about improving health care and has deep expertise in regulatory compliance and optimizing strategies for success. Susan serves as VP, Outcomes and Clinical Transformation for WebPT and is ED of Keet Outcomes Qualified Clinical Data Registry(QCDR) for participation in MIPS and other quality payment programs.
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