April Gillam is Head of Industry Relations at Solv, a national network of healthcare providers making same-day and next-day healthcare accessible to anyone. Previously the chief operating officer of a successful chain of pediatric urgent cares and telemedicine platform, she has been instrumental in scaling processes, people, and business development execution. After developing collegiate Covid-19 testing programs for the Big XII conference, American Athletic conference, and the College Football Playoff Committee in 2020, April made the transition from urgent care leadership into digital transformation leadership at Solv. She holds a seat on the Urgent Care Association Diversity, Equity, and Inclusion commission.
Making operational changes to ease the unpredictable nature of respiratory season is the right thing to do for staff, for patients, and for the business. Digital solutions and better processes allow staff to work smarter and faster and prepare them for high-volume days ahead of time so they feel in control.
As we shift into a modern era of healthcare, it's becoming clear that no tool can be a one-size-fits-all solution, including most EHR systems. Supporting technology, then, needs to be implemented to ensure systems can effectively talk to one another to improve the quality of services and the performance of practices.
The ongoing nursing shortage facilitates high turnover rates since nurses know they won’t have difficulties finding new jobs. In order to retain and attract staff, it’s in a facility’s best interest to understand what nurses want.