Andrew Royce is the CEO of Voyce. Serving as a volunteer resettling Syrian refugees in Canada, Andrew Royce became acutely aware of the need for on-demand, medically qualified language interpreters that could reliably and confidentially support healthcare patients who don’t speak English. His passion for this service has been the catalyst behind Voyce. By putting the dignity of non-English speakers first and working to solve the pain points of those accessing language services through innovative new technologies, Royce has led the now global company to great commercial success and outstanding user satisfaction.
Voyce now supports about 5,000,000 conversations per year, reached an annualized revenue rate of about $37 million dollars USD, and created about 1,500 sustainable work opportunities for language interpreters in over 70 countries.
As many as 25 million Americans over the age of five say they speak English “less than well” — that’s nearly a tenth of the country. Contrast that with the fact that nearly one third of American hospitals don’t provide interpreters to patients who speak little English, even though it is required by federal law. Only 13 states and Washington, D.C. provide reimbursements for the cost of medical interpreters through Medicaid.