Star Ratings and Member Experience: Two Sides of the Same Coin
The challenge? Maintaining high Star Ratings or improving upon existing ratings gets increasingly difficult over time.
Becky Watkins
Becky Watkins is the Senior Vice President, Client Solutions, at ResultsCX and is responsible for building the company’s integrated go-to-market strategy for business development and serving as the senior point of contact for all clients. Becky brings over 30 years of experience to ResultsCX, with experience from the BPO industry, including an extensive 10 years dedicated to healthcare solutioning and outsourcing.