Ben Gerhold joined Conifer Health in 2013 where he served in Client Delivery before moving into the role of Senior Director of Client Performance. Since 2020, Ben has served as Vice President, AR Operations overseeing all AR operations for Conifer’s Tenet clients to include insurance billing (Medicare and government) collections, payer escalations, credit balance resolutions, terms and conditions and clinical and technical denials. Additionally, Ben oversees the Client Performance team, which is responsible for ensuring client PSLs are met with the consistency expected.
As our industry continues its path toward value-based care, evolving payer models, and increasingly stringent regulations, revenue cycle processes will become even more complex. Providers can prepare by following these steps.