Listen Closer: What Triage Nurses Hear That Others Miss
For the triage nurse, it comes down to understanding nuance and unique patient needs, whether that’s identifying an acute condition or just lending a listening ear.
Devin English
Devin English, MBA, MSN, RN, is an Account Manager at Conduit Health Partners, where she works with health systems to build and strengthen nurse-first telehealth programs. Before moving to the operational side of healthcare, she spent years as an emergency department nurse — experience that shapes how she thinks about triage, patient access, and the clinical instincts that protocols alone can't replace. Conduit Health Partners delivers 24/7 nurse triage and telehealth services designed to connect patients with the right level of care, at the right time.