Molly McGaughan is the co-founder and Managing Director of Firm, a consultancy specializing in designing the services and building the capabilities that enable pharmaceutical companies to deliver advanced therapies at scale. She has 15 years of experience leading research, strategy, design, and technology programs for some of the world’s largest companies. She leads Firm’s programs, partnering with clients to design the right process and team to achieve their goals while overseeing the delivery and success of each project.
Estelle Ricoux is the co-founder and Service and Design Director of Firm. She has 15 years experience partnering with clients and leading teams to improve customer and employee experiences. Estelle combines a holistic service design practice with product methodologies to bring focus on business goals and key metrics. She leads Firm’s design teams, assessing current experiences and operations, crafting visions for future experiences and products, and guiding in the design and delivery, helping companies adopt new approaches and ways of working in the process.
As radiopharmaceuticals enter a new phase, industry leaders must rethink external services and internal capabilities to master the complexities of delivering advanced therapies.