Ian Lindsey is the Manager of Service Delivery for Support Application Services at CereCore, a healthcare IT services firm. Ian began his career in healthcare as an emergency medical technician and found his way into help desk services as a client support analyst working for ESPN. He quickly became the go-to resource for training new staff and automating processes which led to increased productivity and improved issue resolution metrics. A proven leader, he soon moved into a supervisor role and provided oversight to a team of US engineers who supported more than 10,000 employees at ESPN and Disney. Ian’s unique experiences in healthcare, technology and customer service are a driving force in his current role as mentor, thought leader, and quality service provider for health systems who rely on CereCore for support desk services.
As healthcare IT undergoes continual evolution, the integration of automation and human connection is poised to define the trajectory of IT support. This synergy promises a smooth experience for users and ultimately contributes to enhanced patient care.