John O’Day, Vice President of Citius Healthcare Consulting, has over 25 years of experience in the healthcare industry, much of that time spent consulting directly with health plan executives and teams to assess operational and vendor performance, as well as providing executive leadership for system/vendor replacement and implementation projects. John possesses an innovative strategic vision to provide strategies with measurable outcomes. His teams have successfully delivered end-to-end solutions, collaborating with payer organizations, partners and vendors. He has a proven record of on-time and on-budget delivery to aid health plans in achieving both current and future strategic and financial goals.
John has been engaged in managing key strategic programs and projects to successful completion. He has experience with multiple Core, Enrollment, CRM, Care Management and Portal platforms, as well as an in-depth knowledge of health plan operations and technology.
With rising expectations from every stakeholder in the insurance ecosystem, the ability to quickly process data, automate key processes, and rapidly build and iterate on digitally supported health plans will be essential. To stay afloat, health plan providers need experienced partners who can implement strategic technology with powerful outcomes, as the landscape evolves.