Jim Sheehan is the Senior Vice President of Digital Experience at Avtex, a TTEC Digital Company. He leads the development and growth of the organization’s offerings centered around digital solutions for experience engagement, insights, automation, and legacy application transformation. As a part of TTEC Digital, Avtex delivers full-service Customer Experience (CX) consulting and solutions focused on helping organizations create better experiences for their customers, including decades of experience helping healthcare organizations better connect with their patients. Since 1982, TTEC has earned a reputation as one of the largest global Customer Experience (CX) technology and services innovators for end-to-end, digital CX solutions including omnichannel contact center technology, conversational messaging, CRM, automation, and analytics.
Given the rapidly evolving nature of patient expectation, it’s clear that healthcare providers must find ways to transform their services and experiences to deliver a truly omnichannel healthcare experience (HX) that unifies care across both in-person and digital touchpoints.