As president of hc1 Insights, Michael Braverman is responsible for the execution and delivery of hc1 solutions to customers. His team works to seamlessly move customers through the activation timeline, educate users on the hc1 platform® and build robust analytics for maximum customer success.
Prior to hc1, Michael served as a director of PureConnect business operations at Genesys and as a senior manager of business operations at Interactive Intelligence, where he led the business operations groups in the delivery of financial planning, analysis, business intelligence, solutions and services to maximize business opportunities, growth and profitability of service delivery.
Real-time insights enable laboratories to be more proactive, strategic, and responsive in managing their staffing needs and mitigating the impact of market forces affecting labor shortages.