Dr. Michelle Zhou is a co-founder and CEO of Juji, a cutting-edge artificial intelligence company that powers cognitive AI assistants in the form of chatbots. She is an expert in human-centered AI, an interdisciplinary field that intersects AI and human-computer interaction (HCI). Zhou has authored more than 100 scientific publications and 45 patent applications on subjects including conversational AI, personality analytics, and interactive visual analytics of big data. Prior to founding Juji, she spent 15 years at IBM Research and the Watson Group, where she led the research and development of human-centered AI technologies and solutions, including IBM Watson Personality Insights.
Zhou serves as editor in chief of ACM Transactions on Interactive Intelligent Systems and as associate editor of ACM Transactions on Intelligent Systems and Technology. She is an ACM distinguished member and was formerly the steering committee chair for the ACM International Conference Series on Intelligent User Interfaces. She received a Ph.D. in computer science from Columbia University.
Although there is a wide range of healthcare chatbot applications, such as providing medical information and mental health assistance, typical chatbot solutions are often inadequate, leaving both their users and owners frustrated.