Nima Hakimi has led the company since its start-up days in 2006 as an innovator of outbound contact center software solutions. Under his leadership, Convoso continues to expand into new growth markets, and to develop future forward products that enhance the performance and efficiency of success-driven companies. As an active industry leader, Nima is in demand for speaking and advisory engagements, where he shares his knowledge and experience about best practices, compliance, and strategies for sales and lead generation teams. Nima is a board member of R.E.A.C.H. (Responsible Enterprises Against Consumer Harassment) and advises on how contact centers in the lead generation ecosystem can be compliant as well as profitable.
Adding more agents or buying more leads are just pieces of the puzzle, but they don’t address the multifaceted challenge of open enrollment. Teams must be aligned around meaningful metrics rather than vanity measures like total dials.