Paula Cottrell is Sr. Director, Healthcare IT Transformation, at Pivot Point Consulting. She has over 25 years of experience leading strategic transformation projects in healthcare organizations including M&A integrations. She brings broad healthcare industry knowledge, encompassing both business and clinical systems, along with healthcare operations. Prior to joining Pivot Point, Paula held a variety of leadership roles at Kaiser Permanente focusing on national data strategies, population health and clinical systems integration. Prior to Kaiser, Paula held leadership roles at several multi-disciplinary care delivery organizations, and with Deloitte Consulting -- all contributing to her experience with large-scale transformation projects.
Leaders should be proactive about investing in IT to avoid costly issues in the future. Examine existing technology for potential risks and redundancies, assess system performance, and establish forward-looking goals and benchmarks.