Paul is the Founding CEO and Chief Strategy Officer of Feedtrail Inc., a healthcare software company based in Raleigh, NC, that uses in-the-moment patient feedback and advanced analytics to empower healthcare teams to deliver world-class care and ensure patient and employee satisfaction. Feedtrail works with healthcare organizations in all 50 U.S. states and in 36 other countries worldwide. In 2018, Paul was named as one of the 30 Rising Customer Experience Super Stars under 30 (CX 30 Under 30) by CX Network.
Patient expectations are drastically changing due to the pandemic, access to technology and generational preferences. By actively listening to patients and drawing on data healthcare organizations already have, it's possible to personalize experiences and improve care delivery.