Rose Wagner, RN, MHS, FACMPE, is the Lead Consultant and Health Care Strategic Consulting at Vizient, Inc. with more than 25 years of experience in health care administration, management, and consulting in physician group practices. Wagner is responsible for leading and directing physician practice management engagements to improve the overall operational effectiveness of clients. Wagner has been recognized by Medical Group Management Association (MGMA) as an innovator in healthcare redesign and named as a “MGMA Game Changer” for her work in developing effective strategies that increase patient access to care, enhance the efficient delivery of care, and the level of patient satisfaction and improve population health in medical group practices.
Any strategy aimed at reducing patient no-shows must begin by understanding why a patient didn’t show for their appointment and reviewing current scheduling and reminder processes to ensure they are working appropriately.