Ramon Rivera

Ramon Rivera is a corporate executive director of consumer access at AdventHealth, which operates nearly 50 hospitals in nine states. He has more than 16 years of experience in patient access.

Posts by Ramon Rivera

Automated patient tracking reduces wait times and builds loyalty

Hospital leaders must meet or exceed patients' expectations for a pleasant, predictable registration experience to maintain a competitive advantage. Consumers don’t see how real-time patient tracking helps departments communicate better, but it has an outsized effect on their experience.