Stephanie Mercado

Stephanie Mercado (CAE, CPHQ) is Executive Director/CEO at The National Association for Healthcare Quality, an organization dedicated to defining the standard of excellence for the profession and equipping professionals and organizations across the continuum of healthcare to meet these standards. The organization has developed the twice validated, industry standard healthcare quality competency framework.

Posts by Stephanie Mercado

MedCity Influencers, Hospitals

Healthcare will improve when quality improves – and it begins with workforce competencies

Covid-19 and other challenges of 2020 have carried a sobering mandate: quality can no longer be a “nice-to-have” in healthcare. While there has always been a passion for quality (and with it, safety and value) across the industry, in a post-pandemic era, we will face a dire financial imperative to close the quality gap now. […]