Susan Mohler’s tenure at MultiPlan spans more than two decades. During that time, she’s driven significant positioning and product strategies that have helped shape the healthcare industry and how MultiPlan delivers value. As the Senior Vice President of Marketing and Product Management, Susan leads the effort to ensure stakeholders understand the critical role MultiPlan plays in the healthcare ecosystem, and that MultiPlan understands and drives changes to evolve that value. She oversees the company’s product management, sales support, marketing, and communications functions. In addition to these responsibilities, Susan is MultiPlan’s spokesperson on the recently passed No Surprises Act. Her insights on this piece of legislation have helped MultiPlan develop business requirements, implement services, and establish a roadmap to drive continued enhancements. Susan earned her MBA from The Wharton School at the University of Pennsylvania with majors in Marketing and Strategic Planning.
Although the “Requirements Related to Surprise Billing: Final Rule,” was released on August 19th, the No Surprises Act roll-out is far from complete. Its complexity means adherence, oversight, and enforcement, as well as system and process changes, are still works in progress.