Stephanie O’Connor is the Director of Operations and Merchant Experience at Wind River Payments, where she leads a team of relationship managers who work directly with clients to help them navigate the complexities of modern payments – from transaction processing to fraud prevention and customer experience. She brings more than a decade of financial services industry experience working closely with merchants and payment partners.
Payment friction isn't always obvious. It shows up in extended accounts receivable timelines, increased billing inquiries, and patients who delay payment – not because they're unwilling to pay, but because the process made it harder than it needed to be.