Quality: A huge opportunity to do better
The 15th Annual Mayo Clinic Quality Academy Conference, May 3-4, 2011, in Rochester, Minn., is an excellent opportunity to learn how others are tackling quality challenges. As Mayo Clinic’s director of quality, I’m immersed in what’s happening in quality here and around the country. Yet, every year I participate in this event, I leave fired up with new ideas. There will be dozens of presentations on what’s working -- right now -- in hospitals and clinics to improve patient safety, outcomes and satisfaction.