Thinking with your head; leading with your heart — Visiting Nurse Association
Claire Zangerle is restructuring the Visiting Nurse Association of Ohio to run more like a business. "We're such a from-the-heart business," said Zangerle, who took over in July as chief executive of the non-profit community health association. "The reality is that without being smart at business and thinking with your head, then you're not able to give with your heart."