Cigna Healthcare ranks highest among commercial health plans when it comes to digital experience, while UPMC Health Plan ranks highest among Medicare Advantage plans, according to J.D. Power.
A new J.D. Power ranking of commercial health plans found a major difference in customer satisfaction between the top and bottom-ranked health plans.
The layout of your phlebotomy station can significantly impact efficiency. A well-thought-out setup ensures that every tool is within reach, minimizing unnecessary movement and reducing patient wait times.
About 32% of health insurance sites and apps “don’t meet the foundational level of functionality and intuitive organization of information,” according to a new J.D. Power report.
A new J.D. Power report found that CVS ranks highest for telehealth satisfaction among direct-to-consumer companies, while UnitedHealthcare ranks highest among payers.
The key reasons for patient satisfaction with telehealth was having adequate facetime, the report said. Those who were ranked high spent enough time providing quality care, explained health concepts clearly and completely resolved medical issues on the first visit.
The industry average of customer satisfaction reached 809 on a 1,000-point scale in 2022, up three points from 2021 and up 15 points over the last five years.
This webinar will explore how a banking platform approach could be the resource for your company.