What Keeps Healthcare CIOs Up at Night: Balancing Technology Investments with Consumer Expectations
When it comes to managing inbound phone calls, underperformance has devastating cost implications.
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What’s Keeping Healthcare CIOs Up at Night: How Health Systems Automate Routine Phone Calls to Improve Workforce Effectiveness and Reduce Agent Burnout
With hospitals struggling to retain staff and value-based care shrinking healthcare revenues, health systems must look to technology resources to become more efficient, without losing sight of patient care or staff support.
Webinar: Tips To Have Your Practice Succeed This Year
This on-demand webinar will offer insights and share tips on helping practices run more efficiently.
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What is the ROI for Conversational AI in Patient Access?
Health systems need to turn their attention to technology that can improve staff retention by reducing employee burnout, according to HCA Divisional CIO Andy Draper. Here's a look at what Parlance is doing to realize ROI with conversational AI.
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The Right Balance of Conversational AI and Human Support Makes the Most Impact on Health System Patients, Staff and Business
On the surface, it sounds like one of the simplest procedures undertaken at a health system: answering the phone. But anyone who works at a health system knows it is not that simple.
Intelligent Virtual Assistants in Healthcare Are Not Created Equal
Phone calls account for 70% of people's first point of contact with a health system, so hospitals have sought to implement software that balances the need for speedy automation with intelligent systems that anticipate and best serve patient and care giver needs.
Improving the patient experience one call at a time
As hospitals face consolidation and CIOs are asked to increase staff productivity, tech companies that can support automation with solutions that are easy to onboard are getting heightened interest.
Mayo Clinic Platform Program to Help Clinical Digital Health Startups Succeed
Mayo Clinic has developed a new tool that could speed up the time it takes for digital health companies to validate their tech to hospitals.
Inflation’s impact on healthcare switchboards and call centers
Hospitals struggle to retain switchboard and call center staff, a situation exacerbated by inflation. Here's how Parlance is leveraging its call automation tech to help address these needs and improve the caller experience.