Charlotte Yeh was an emergency physician for eight years, but it was not until she was hit by a car that she experienced the emergency room from the patient side. She was in Washington DC for a business trip and got hit as she was crossing an intersection. It was dark and rainy, and I […]
Sometimes I worry about where technology is leading the healthcare profession. It is not just the distraction of white screens and electronic health records. These are bad, terrible, in fact. The concern I have runs deeper than just monopolistic EHRs. We, and I mean we as in the caregivers, are losing touch with the basics. […]
Munck Wilson Mandala Partner Greg Howison shared his perspective on some of the legal ramifications around AI, IP, connected devices and the data they generate, in response to emailed questions.
Early June is Health Datapalooza time, and this year’s event was again a whirlwind of energy, insights, and over 2,000 very motivated and passionate health data enthusiasts (health datapaloozers doesn’t sound right). The hallway conversations provided tons of of pragmatic, productive and engaging conversations, inspired by keynotes and presentations from Todd Park, Bryan Sivak, Jeremy Hunt, […]
All it takes is a single visit to the doctor’s office to place one’s pride and self-esteem a dozen notches below baseline. I didn’t think much of my appointment, knowing it was just a routine scan at the dermatologist’s office, a new annual pilgrimage resulting from a diagnosis called Middle Age. Entering the room, the […]
The story of a woman who survived the Boston Marathon bombing is a sad but perfect illustration of the tension that often comes up in a patient-doctor relationship. The tendency in American healthcare is to treat, treat, treat. When a patient says, “No more,” or simply, “No,” this disagreement can break down communication. Last week […]
At HIMSS in Orlando this year, the Interoperability Showcase used the story of a fictitious family of four – including a newborn and covering three generations – who were in a serious auto accident. The oldest, a 62-year-old grandfather named Charles Gorden, needed trauma care. His pregnant daughter went into premature labor. In the trauma […]
At the Abarca Forward conference earlier this year, George Van Antwerp, managing director at Deloitte, discussed how social determinants of health and a personalized member experience can improve medication adherence and health outcomes.
It’s hard to believe that the healthcare customer (see Why Medicare Is The Customer) has only recently begun focusing on “the patient”. Up until now, the focus has been almost entirely on “the service”. It has been about justifying “the service” with appropriate documentation to ensure entitled reimbursement. It is has been about providers focusing on volume and the […]
Interested in how design improves life? Check out these three articles to get a handle on how human-centered design could rock healthcare. 1. “Designing Social Networks for Young Behavorial Healthcare Patients” I love this. At Healthcare Design Magazine, how inviting, home-like interiors and shared creative spaces meet teens’ developmental needs at substance-abuse facilities. 2. “Healthcare […]
In a hallway on the outskirts of the children’s hospital at Cleveland Clinic’s main campus, there’s a series of black-and-white photographs of cats and dogs hanging in a row. When children arrive for a several-night stay, they can choose a favorite one, and a staff member will print a copy of that image to hang […]