By focusing on ways to eliminate uncertainty in the patient journey, health systems can more effectively develop digital solutions that enhance convenience, take the guesswork out of the patient experience, and give patients the tools they need to access care and maintain their health.
We recently commissioned a survey that found that a majority of providers say the quality of scheduling is an important factor in delivering a positive patient experience, and nearly half say it’s the most important factor.
Gabby Everett, the site director for BioLabs Pegasus Park, offered a tour of the space and shared some examples of why early-stage life science companies should choose North Texas.
Intermountain Health recently struck a partnership with experience management company Qualtrics. The Salt Lake City-based health system is implementing Qualtrics’ platform across all its facilities to optimize research around the customer and employee experience.
Small healthcare practices aren't very eager to spend extra cash right now. However, investments in the patient experience could be worth it to give them the upper hand over competitors, according to a new report.
Hospitals go to great lengths to deliver exceptional care to their patients. That commitment should extend to the digital space. By making your inventory visible, breaking down data silos, and building a better patient experience, providers will have happier patients and healthier margins.
The FHIR APIs mandated by CMS are only one data format, designed for the fast exchange of electronic health records.There’s a larger category of APIs that will help us provide a simpler, more integrated process: experience APIs.
At the Abarca Forward conference earlier this year, George Van Antwerp, managing director at Deloitte, discussed how social determinants of health and a personalized member experience can improve medication adherence and health outcomes.
Here are four must-know key performance indicators that providers should know and use when looking to improve outcomes and the patient experience.
Intermountain's former chief medical officer argued that even though hospital finances are dire, hospitals should prioritize patient experience investments. Her reasoning? People like to talk about their experiences receiving healthcare — both good and bad. When word gets around that a hospital provides non-rushed, empathetic care, more people will want to come there for treatment,
Instead of EHR companies trying to build solutions in-house, collaborating with a patient engagement technology provider is the simplest and most cost-effective way for them to deliver the communication link demanded by today’s healthcare consumer.
Healthcare staffing shortages are leading to negative patient experiences, which is especially troublesome for small healthcare practices that often use good patient experiences to differentiate themselves from competitors, according to a new report. To address this trend, healthcare clinics should regularly meet to assess the patient experience at their practice as well as staff pain points that can be alleviated through automation technology.
Munck Wilson Mandala Partner Greg Howison shared his perspective on some of the legal ramifications around AI, IP, connected devices and the data they generate, in response to emailed questions.
Panelists at a session on diagnostics at MedtechVision 2022, a hybrid conference organized by MedtechWomen stressed that consumer and physician experience with a product is what is key in medtech innovation compared with simply adding bells and whistles.
The shift to digitally streamlined workflows is long overdue, and organizations that fall behind risk higher costs, lower patient satisfaction, and higher staff member burnout and put the facility at risk for a patient safety event.
The trifecta of increasing consumerism, staff burnout, and deferred care is a fundamental and new challenge that every healthcare provider in the country must overcome. The solution needs to start at the very start of the care journey when patients are still formulating an opinion of their provider and the care they are likely to receive.
Hospitals and health systems should consider implementing automated patient engagement technology that supports functions individuals value most—those that directly impact their ability to seek and receive healthcare.
Hospital-at-home advocates often highlight how the care modality improves the patient experience and allows hospitals to better manage capacity. There are other key benefits — such as protecting patients from hospital-acquired infections and improving caregiver's job satisfaction — that should be brought into the conversation as well, hospital executives say.