Patient experience is never just about the moment care begins. It’s about the sum of all the interactions, big and small, that shape how people feel in a space. So why do we design waiting areas in ways that make people feel forgotten?
The startup, which won a Pitch Perfect contest at MedCity INVEST Digital Health, offers a solution that integrates with EHRs to predict wait times in doctors' offices and texts patients in real time to let them know what to expect. This virtual waiting room can help increase efficiency and improve patient experience.
Zelis highlights how employers, payers, and consumers are integrating digital tools to manage healthcare costs.