Mayo Clinic’s tweet chat on the patient of the future (#POTF) elicited a good discussion Tuesday with tweeple chiming in on patients’ rising technological expectations of their providers, 24/7 communication capability, remote monitoring and the ability to garner respect from doctors.
Three questions were debated during the chat: What will the patient of the future demand from his or her provider? What changes to the healthcare system must occur in order to meet the demands of such a patient? And what innovations in healthcare will empower the patient of the future?
Here are some notable answers each referring back to question 1, 2 and 3:
I would hope #POTF would demand to be the primary user of their physician's EHR. As a physician I've always felt that until the patient used the same system we'd never fully get a rerturn on our EHR investments. I've asked that my nurse and physician patients who use our system go into their records before any visit, update and make sure everything is correct. Then once checked in I've had them start a note either in the exam room or before being roomed to make sure everything on their agenda is addressed during the visit. Those that do this help us work together with the least amount of work to get their issues addressed and solved. It's magical and I can't think of any reason why EHR software vendors aren't designing their systems in this #B2C format. Might have the opportunity to bend the cost curve.