Health IT

Minnesota exchange gains customers as executive director resigns

MNsure, the health insurance exchange for Minnesota, has a new leader after executive director April Todd-Malmlov resigned abruptly at an emergency board meeting Tuesday night. Todd-Malmlov had been under fire for taking a nearly-two-week vacation in Costa Rica in November, at a time when the health exchanges created by the Affordable Care Act were struggling […]

MNsure, the health insurance exchange for Minnesota, has a new leader after executive director April Todd-Malmlov resigned abruptly at an emergency board meeting Tuesday night.

Todd-Malmlov had been under fire for taking a nearly-two-week vacation in Costa Rica in November, at a time when the health exchanges created by the Affordable Care Act were struggling with computer glitches and enrollment problems.

Although MNsure’s rollout has gone more smoothly than that of the federal healthcare.gov site used by states without their own exchange, there have still been plenty of issues for Minnesotans, including errors in information about tax credit status that affected more than 1,000 applicants.

With Todd-Malmlov’s resignation, Scott Leitz, assistant commissioner for the Minnesota Department of Human Services (DHS) has been named acting CEO. Leitz is a long-time health care insider who has held top positions with both the Minnesota Department of Health and DHS. He’s known for his competence and ability to get along with health care stakeholders regardless of the political climate.
MNsure board members said Wednesday the organization would conduct a nationwide search for a permanent director.

The good news for MNsure, nearly lost in the dustup over its leadership switch, is that the exchange had signed up 47,753 Minnesotans as of Dec. 14.