What do patients want from their doctors? From their hospitals?
What do patients think of the healthcare industry?
You got those answers recently at the MedCity ENGAGE patient engagement conference: both through on-stage speeches and a special project with ShareWIK, which worked with MedCity News to produce a series of “patient-on-the-street” interviews asking for their thoughts on topics from mobile apps to what they would change about healthcare.
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In these five video excerpts, patients outline their top desires and concerns. It’s worth a watch.
1. Transparency
2. Better customer service
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3. A real relationship with doctors
4. A smaller role for health insurance companies
5. Empowerment