It’s not easy for those wishing to report problems with health IT systems.
As we reported Friday, Politico last week published a scathing, detailed investigation of “gag clauses” in electronic health records vendor contracts that hamper error reporting by healthcare providers.
Luckily, on Friday, the Office of the National Coordinator for Health Information Technology launched a new Web page for people to submit complaints about EHRs and other health IT products.
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“The new reporting mechanism will help us here at ONC better triage, track, route and respond to your health IT concerns or challenges. The new complaint tool will help us ensure your complaint or concern finds its way to the appropriate person at ONC or elsewhere in the federal government,” acting deputy national coordinator Dr. Jon White wrote on the office’s blog.
That’s great, except for one thing: Visitors to healthit.gov/healthitcomplaints on Monday were told, “You are not authorized to access this page.”
Oops.
