A digital map to help patients and visitors navigate its sprawling hospital campus and a Web-based scheduler to help patients organize their appointments with healthcare professionals in Penn Medicine‘s health system will be implemented as part of an innovation challenge to improve the patient experience at its hospitals.
Participants worked with professors at University of Pennsylvania’s Wharton Business School to hone their proposals for its “Your Big Ideas Challenge,” spanning hospital navigation to smoothing the transition in and out of the hospital. Among the more than 1,750 ideas submitted from 1,400 participants, 10 were selected to be presented before a town hall meeting this week.
One team developed a schedule maker to help visitors schedule appointments with healthcare professionals and physicians, find out what they need to bring to their appointments and fill out pre-visit questionnaires to save time. They can also print maps of the campuses they are traveling to. Users can add themselves to waiting lists if they want to make appointments for specific times and can get email or text message reminders of their appointments.
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Another team developed a patient kiosk system where visitors can identify where their appointments are, or visit friends or family and map out a paths to get there.
Penn Medicine has said it will implement some of the other ideas proposed by finalists, such as a similar innovation tourney for patients and a YouTube channel that gives prospective patients a better sense of what to expect for upcoming hospital stays to alleviate some of the fear and anxiety.
