DreamIt Health grad NarrativeDx developed a way to analyze patient feedback from CAHP surveys, internal hospital documents and what they post on physician rating and hospital websites to better understand patient needs. It’s now raised seed funding to add engineering, sales and marketing staff to help it expand its hospital customer base.
In a phone interview with co-founder and CTO Kyle Robertson, he said it secured the funding from a mix of investors. Austin-based angel syndicate Capital Factory and Silverstone Partners co-led the round, which is expected to raise more than $500,000. DreamIt Health also provided follow-on funding.
He said it is using the fresh capital to hire five more staff to service 20 hospitals. In addition to its Philadelphia office, it is opening a second office in Austin. So far, it has hired a natural language processing engineer based in Philadelphia.
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Robertson said a six-month pilot study with New York University Langone Medical Center’s Rusk Rehabilitation Center last year underscored the value of its technology. It applied its natural language processing tools to CG-CAHP surveys conducted by the hospital. Among the findings were that patients wanted doctors to ask them more questions — they wanted a more interactive experience. That finding led the center to tweak its training for physicians and has increased interest in its platform.
It has since signed on eight customers, including NYU Langone and Palisades Medical Center. It is also partnering with Penn Medicine on a pilot.
