It’s no secret that patients have a hard time getting in to see a doctor. Though the wait time for an appointment can be weeks, physicians sometimes have appointment slots that go unfilled.
During his years as a practicing internal medicine physician, Arun Mohan noticed this dilemma and set out to create a solution. Thus, he, Anup Lakare and Ravi Jore founded Radix Health.
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The Atlanta startup, which is largely bootstrapped, officially launched about three years ago.
In a recent phone interview, Mohan, who serves as CEO, explained that the company works on both the supply and demand sides of the healthcare equation. On the supply side, its focus is the allocation of providers. From the demand perspective, the startup narrows in on patients and their specific preferences.
To improve patient access, Radix Health provides a number of tools.
Organizations can use its core solution, DASH, for patient matching. It pairs individuals with the correct doctor at the right location. DASH is also able to predict which patients are likely to not turn up, thereby eliminating no-shows.
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DASHself is built on top of DASH. It functions as a user interface for patients, enabling them to search for providers and book an appointment.
DASHconnect is a patient relationship management tool. Its capabilities include appointment reminders, automatically canceling and rescheduling appointments and surveys for improving the patient experience.
Finally, DASH-in serves as a check-in solution for patients. It also allows them to sign any required forms and documents from their phone.
Radix Health’s tools can integrate with the following EHR systems: Allscripts, athenahealth, Greenway, eClinicalWorks and NextGen Healthcare.
As far as clients are concerned, the company’s existing customers include Peachtree Orthopedics and Resurgens Orthopaedics, both of which are headquartered in Atlanta. Radix Health has traditionally been working with large independent medical groups, in part because the sales cycle tends to be shorter than it is on the health system side.
“We found there was a lot more receptivity to innovating in the space with large medical groups,” Mohan said.
However, he added that Radix Health does see much of its future growth coming from working with health systems. Via email, Mohan noted that his startup is currently negotiating two contracts with health systems, which it hopes to announce in the coming months.
Moving forward, another top goal for the company is demonstrating the reproducibility of what it can do for healthcare organizations.
“Access is really important,” Mohan said. “It’s something that’s been underemphasized in healthcare for a long time.”
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