Carrie Kozlowski, OT, MBA, is Co-founder and COO of Upfront Healthcare, a fast-growing, impactful digital health company. Upfront partners with provider organizations to digitally engage with patients, transforming their experience and guiding them toward completing necessary care steps through personalized, curated content grounded in health communication science. Carrie has spent the last twenty-plus years combining real-world clinical experience with strategic thinking and business acumen, leading strategy, operations, and talent development for forward-thinking companies united by the common goals of elevating population health and patient engagement outcomes. Carrie’s clinical background includes experience providing direct care, training, and management services as a practicing occupational therapist in Houston and Chicago. She holds a master’s degree in business administration from the University of Illinois, Chicago, with a focus on entrepreneurship and strategic change management, and a bachelor’s degree in occupational therapy from the University of Hartford.
With the Centers for Medicare & Medicaid Services (CMS) releasing annual changes that impact all facets of the MA Star Ratings program, health systems and providers need to stay ahead of these changes and navigate them effectively by leveraging technology that can guide and optimize the complete patient journey.