Better patient-reported experiences = more hospital profitability
The bottom line is that good patient experience can drive higher hospital profitability and those experiences correlate closely with better care.
David Betts
David Betts is a principal in Deloitte Consulting LLP’s Life Sciences and Health Care practice. He leads Deloitte’s Customer Transformation initiatives for the healthcare provider sector, and his work has focused on enhancing core operations in the revenue cycle, driving performance improvement through operating model transformation and growing the business through mergers & acquisitions all with an eye towards creating a more patient-centric, consumer-oriented delivery system.