Ian Lindsey

Ian Lindsey is the Manager of Service Delivery for Support Application Services at CereCore, a healthcare IT services firm. Ian began his career in healthcare as an emergency medical technician and found his way into help desk services as a client support analyst working for ESPN. He quickly became the go-to resource for training new staff and automating processes which led to increased productivity and improved issue resolution metrics. A proven leader, he soon moved into a supervisor role and provided oversight to a team of US engineers who supported more than 10,000 employees at ESPN and Disney. Ian’s unique experiences in healthcare, technology and customer service are a driving force in his current role as mentor, thought leader, and quality service provider for health systems who rely on CereCore for support desk services.

Posts by Ian Lindsey