Nicole Latimer is CEO of The StayWell Company, LLC, a health engagement company that helps its clients engage and educate people to improve health and business results. StayWell develops interactive patient education and engagement solutions that are in use at hospitals and health systems across the country. StayWell is a subsidiary of Merck & Co., Inc., Kenilworth, NJ, USA (“Merck”). Contact Nicole at [email protected].
Advancements in personal technology and the growth and availability of mobile devices have created new opportunities for hospitals to blend their checklist strategy with patient education and outreach in ways that engage patients and families in care delivery and condition management.
Checklists are a best practice in clinical settings and have been used to reduce surgical infections and medical errors for some time. Hospitals are adopting new ways to blend their checklist strategy with digital health tools to support patient engagement.
We have the opportunity to design systems that give people greater capacity for the work where human presence matters most: listening, understanding, reassuring, deciding, and caring.