6 components of a next-gen patient experience
These six components of customer experience serve as the foundation and lens through which providers need to audit and address patient experience.
Laura Seargeant RIchardson
Laura Seargent Richardson is Creative Director at argodesign. Richardson is a 20-year veteran designer and creative leader. She began her design career at frogdesign where she helped develop and grow the design research function and practice. At frog, she was named an Executive Creative Director and rose to lead the global healthcare practice leading projects for Pfizer, Stryker, JnJ, and others. Laura leads the research function at argo and takes creative control over consumer-oriented experience projects.